I cannot log in on my android device

Bug Reports
1

I cannot log in on my android device. The devices used are Xiaomi11TPro and Xiomi13T.
My friend told me that the scanned models that I posted a week ago that were able to log in could not be viewed on the map from an iOS device either.

Screenshot_2024-09-17-23-24-33-846_com.android.chrome
Screenshot_2024-09-17-23-24-33-846_com.android.chrome1080×2400 159 KB

2

Have you tried to follow the pop-up here:
image
It should redirect you to Scaniverse authenticated.

3

Thank you for your reply.
Actually, when I press that button, only the popup disappears and nothing works after that.

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4

Let me connect you with our support team and follow through in a ticket.

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5

Best regards.

6

Hi there,

I’m sorry to hear you’re having trouble signing in. Last week we released an update to specifically address Android sign-in issues. Once you’re sure you’re on Version 1.0.1, hit the Sharing Tab (the stylized Scaniverse icon next to the New Scan button), and you should be prompted to sign in/sign up. I look forward to hearing from you.

Kind regards,
Maverick L.

7

I found the cause. It seems that there was a problem with this device.
The dual app feature of the XiomiOS was the cause of the inhibition. This is the ability to duplicate applications in the device.
The Scaniverse icon has a yellow mark in the lower left corner.
This is the dual app symbol, but at this time, the application was not duplicated. When I just noticed this mark and created a duplicate of the application, I was able to choose whether to open the original application or the duplicated application, and when I selected the original application, I was able to log in.
Sorry for the trouble you had to go through.
ec4fc275917bff395af3cb73fe6a0c98805650b4

1 Like
8

Thanks for confirming that it ultimately works and that some custom Android OS can have corner cases like this one!

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