- Description of the issue: After finishing a splat scan, the point cloud preview window is blank. The scan can still be processed and renders after that is complete.
- Date: July 25th (when I got the new phone)
- Device type & OS version: Samsung Z Flip 7 (Exynos 2500 with Xclipse 950)
- App version: 5.1.1
- Reproduction Steps: Start and capture a scan.
The Samsung Exynos chips don’t have any native OpenGL and use the ANGLE driver to convert to Vulkan in that case. Is that point cloud preview window rendered with OpenGL? That’s the only thing I can think of that may be causing this.
The Vulkan processing and rendering works great.
While debugging in logcat I’ve run across a few things.
This gets spammed during scan
10-08 13:04:59.356 31082 31082 W ImageReader_JNI: Unable to acquire a buffer item, very likely client tried to acquire more than maxImages buffers
10-08 13:04:59.356 31082 31082 W ImageReader_JNI: Unable to acquire a buffer item, very likely client tried to acquire more than maxImages buffers
Logcat started mid scan and ended shortly after the blank grey preview gist:cbbb1d0a7ea2897dfb46dd131dc81f43 · GitHub
Hi Parker,
Thanks for your patience. This is an issue we’ve seen crop up at times with Android devices. We are aware of it but at this time I can’t provide a timeline for if/when the bug will be addressed. I will make note of the information you provided though so that our developers know another user has ran into this.