Splat unresponsive Returning to the map

Bug Reports
1

Include the following details while filing a bug report (edit as applicable):

  • Description of the issue: using the intothescaniverse.com, in a quest 3, (v72) , AND I have my ios profile established and connected, when I look at a few of my ‘non public’ scans, I receive a red box that says “splat unresponsive” as the title and “returning to map” as the content, with an ok button to press. scan starts and I can view for less than a minute, and then receive error message. it then takes me back to my scans in my profile. two of my ‘nonpublic’ scans do this. the other two public scans do not do this.

  • Date: 12/19/2024

  • Device type & OS version: quest 3, horizon os version V72. iphone 15 pro max, ios version 18.2, scaniverse version V4.0.4

  • Reproduction Steps: fire up quest 3 browser, enter into the scaniverse, ‘see’ my profile, select a non-public scan, scan starts can view for less than a minute, and then receive error message.

see attached screen shot of the error message

scaniverse-error
scaniverse-error1600×900 117 KB

1 Like
2

Hi there. Anyone at scaniverse able to look at this bug / issue ?

3

Hello,

I will get back to you as soon as possible. We’ve had some delays due to the holiday season, but we’ll get to looking into this ASAP.

4

I’m also having this issue with almost all my scans. I’ve just started using the Scaniverse app so have the latest version, captured with a iPhone 12 Pro. Viewed on a Quest 3.

The scan stays up for a few seconds, and looks great. But then it will either quit to the main menu with the “splat unresponsive” message, or it quits as soon as I start to move.

1 Like
5

Hello,

Thank you for your patience.

Would you happen to know when this scan was created? Scans created before the 4.0.4 update are not optimized for VR and would need to be reprocessed on device and reuploaded.

6

December 18th 2024

7

How do I reprocess.

Thanks

8

Also odd.

The public scans were created earlier and they are viewable without issue.

https://scaniverse.com/scan/34bwvawis3t4h2dl

Was created 12/12/2024

9

When opening a scan, you should be able to go to the options and see an option to reprocess it.

Another possibility (which may also explain why the one created earlier works) may be that the scan may be performing poorly. If you try reprocessing the scan that isn’t working and you’re still having issues, I can take a look into potential reasons why it’s performing poorly

10

If options are the top right three dots, I don’t see “reprocess”

Where is that

11

Hello,

I appreciate your patience, I was looking into this with some of our Into the Scaniverse folks. The current theory is that this might actually be a scan that is not performant for VR but wasn’t flagged properly. Are you able to try and rescan the object by any chance? To see if a new scan fixes the issue

12

I guess I’ll scan it again a year from when I took the scan considering the “object” scanned is based on holiday events

You can close the ticket