Failure to upload scans from Android Galaxy S20

General Discussion
1

I’ve had the Android app for a couple of days on my Samsung Galaxy S20 and have been unable to upload either by the Post to Map option or Share link option. I’m located in Australia.

Posting to Map results in the following:

Uploading scan… starting… uploading… then an error message saying there is “no internet connection”.

Phone screen was on the whole time with the app on screen and phone has wifi internet access on a fast connection.

When attempting to use Share link I get the following error:

Creating link failed. There was an error uploading your scan.

I’ve tried 2 scans, one is around 60mb and the other is 19mb. I have tried uploading at different times of the day.

It’s like the app has no upload permissions or something. Is anyone else seeing the same issue?

2

Hey there gjupp,

Thank you for raising this concern and we apologize to hear that you are encountering such an issue when attempting to upload your scan. We would like to request you also raise this concern via the Bug Reports section and provide us with as much detail as possible for us to investigate this concern further. Thank you!

3

Thanks, have just done so.