Large mesh scans fail to save

Bug Reports
1

Include the following details while filing a bug report (edit as applicable):

  • Description of the issue: I spend 20 minutes scanning a large area, with graffiti that will change soon. Then clicking “stop” then “save” frequently fails. When it fails and I do not click “try again” I will lose the video forever. This is -very- frustrating since the time investment in the scan is large and I will not have the opportunity to scan this ever again.
  • Date: first day you experienced the issue(s). Save failed twice today at least and one time I missed the retry. This happened about 20 min ago.
  • Device type & OS version: iPhone 13 current iOS
  • App version: ex. V3.3.0 (507)
  • Reproduction Steps: scan mesh for a long time. Try to save. Do not click “try to save again”. Be sad.
2 Likes
2

Hello, we appreciate you taking the time to reach out! Is your device on the latest version of the app? If not, could you update the app to the latest version and let us know if the issue persists?

If your device is already on the latest version, could you tell us how much memory your device has? Additionally, do you know if the issue persists on smaller scans?